Legal Information

Returns Policy

Need to Return an Item?

In the unlikely event that you receive a product which is faulty, please e-mail info@logicaldistribution.co.NZ detailing the item you wish return, reasons for requesting the return and a business hours contact phone number. For your convenience and to assist us in processing your return efficiently, we will e-mail or fax a printable return shipping label to be attached to the return goods. This label will have an 'Authorised to Return Number' printed on it above our address.

This will assist us in expediting a speedy return resolution.

To return products to Logical Distribution NZ Ltd, please affix postage and supplied label to your package and send it to the return address shown.

You may return:

• All goods supplied and found to be faulty on receipt – within 7 days of receipt. (Replacement of these goods for same or their equivalent, a credit or full refund will be at the discretion of Logical Distribution NZ Ltd.)
• Specific goods sold with a listed warranty and found to be faulty and returned during the warranty period.
• Goods supplied incorrectly by Logical Distribution NZ Ltd or its appointed distributors.

New goods have to be returned in original condition as shipped including being returned with complete original packaging, hang tags and accessories.

In addition, we may issue partial refunds at our discretion for the return of certain items, including:

• Any item that is returned more than 7 days after receipt.
• Any item that is not in its original condition, is damaged, or is missing parts or packaging.

If you are returning an item for exchange (ie. the same style is being changed for a different size or colour), you are not required to pay for standard delivery on the outgoing parcel. All other re-orders will be charged the standard delivery rate.